In case the courier is delayed, you can use print out the electronically sent soft copy which is a legal document and is fully valid.
What is the procedure to cancel my policy?
In case the policy has not yet started then contact the company and request for the cancellation. If the policy has already started then you have to get in touch with the company and provide all the pages of the passport as proof that you have not travelled overseas. In both the cases the cancellation charges is Rs.250/- per policy.
What is the procedure for filing claims?
The insurance policy will provide details for filing a claim. You should submit the claims form along with all other relevant documents (medical bills, doctor’s records ...) to the claims office. There will be a claims support telephone number who can assist you in this process.
Which are the travel insurance companies you work with?
TATA AIG, Bajaj Alianz, Reliance, ICICI Lombard, Oriental, Cholamandalam, Apollo DKV and Future Generali are some of the companies we work with.
What according to insurance companies are emergencies?
Passport loss, baggage delay, baggage loss, accidental death while traveling, either during the journey or during the stay outside India is some of the emergencies according to insurance companies.
Do I need to carry my policy with me when travelling?
While it is not mandatory for you to carry the policy, we do recommend that you carry the document when travelling and refer to it whenever necessary.
How is our travel insurance premium used?
All your premiums go into one big pot and are called as pooling of risk. The premiums collected are utilized to provide financial support of those travellers who need assistance.
Can the insured visit any hospital in US/Non-US?
Yes, you can visit any hospital. All insurers have assistance companies that provide coverage throughout the world. If time permits the insured is advised to contact the assistance company.
Will the policy covers baggage lose and trip cancellation?
Yes, most of our policies include Baggage loss, Trip Cancellation, and Emergency Repatriation.
Does baggage delay benefit cover my return journey?
No, your return journey will not be covered under baggage delay benefit
