TATA AIG travel medical insurance FAQ

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TATA AIG travel medical insurance FAQ

No, baggage delay during return journey is not covered.

No, checked out baggage loss during forward and return journey is not covered under the policy.

Contact the toll free numbers printed on the face of your certificate.

Yes, you will get reimbursement if you make the payment at the hospital (In India, You will get in Indian Rupees).

Yes, it is necessary that you call the assistance company before taking any action.

If the information contained in the request is insufficient for AIG IS/ISOS to arrive at a decision and the same is not available for any reason.
The ailment for which hospitalization sought is not covered under the terms and conditions of your travel insurance policy.
The treatment is for a pre existing condition
The claim amount exceeds the policy limits for a particular claim

Hospitalization can be of two types:

Planned Hospitalization:
This happens when you have ample time to plan your admission to the hospital. For example, if the doctor advises surgery and says that you can undergo the surgery anytime in this month, it gives you time to plan you surgery.
In such cases, it is prudent to send the preauthorization request to AIG IS/ISOS at least 72 hours before your planned admission. This will ensure a hassle-free admission procedure for you at the hospital.

Emergency Hospitalization:
This happens typically in case of emergencies such as a road traffic accident. There is no planning involved in the hospitalization. In such situations, the Authentication Certificate can be shown at the hospital to avail cashless admission facility. The preauthorization/claim intimation request can be sent to AIG IS/ISOS within four hours after admission.
It is therefore prudent that every insured individual should carry their Travel Insurance Policy Certificate with them at all times. You can never predict an emergency !

For claims relating to Baggage Loss/Delay, Passport Loss, Trip Delay please keep necessary proofs of documents relating to this incidence as well as bills for expenses incurred as a direct result of the said incident. For e.g. For Passport Loss, documents such as Police FIR, Duplicate passport issuance charges, other incidental expenses can be claimed under this head provide bills for the same are available .
Once all bills are available, submit the same to the assistance company along with the claim form for a reimbursement. The list of documents to be submitted for all travel emergency claims are also available on the intranet site.

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Tata AIG travel insurance useful links

How to buy online?

You can buy insurance online by using a credit/debit card, direct funds transfer using NEFT or RTGS or by using a cheque.

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Already outside India

Travelers who have already traveled from India and do not have insurance can buy Tata AIG travel medical insurance after approval.

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Tata AIG Travel Insurance Online Renewal

TATA AIG health insurance renewal customers can renew existing policy online before the exipry date at any time.


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Tata AIG Travel Insurance Claims & Customer care

In case of a claim or reimbursement of treatment expenses, notify Tata AIG by contacting them.


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Tata AIG Travel Insurance Policy Wordings

Kindly refer the Travel Policy Insurance Wordings for complete coverage details along with terms and conditions.

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How are Claims settled?

Are travel insurance directly billed or is it reimbursement basis, is there a hospital network.

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