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What do you mean by Emergency hospitalization?
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Wherein the hospitalization occurs due to emergencies.
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Who should we contact during emergency cashless hospitalization at AIG IS or ISOS for assistance?
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1.Assistance Contact Details for AIG IS – North & South America
1-866-866-2619 (Toll Free) / 713-260-5519 (Call Collect) / tata.aig@aig.com (Email)
2. Assistance Nos for ISOS – Rest of the World
0091-11-41898860 (Toll Outside Americas) / delhi.tata-aig@internationalsos.com (Email)
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How is deductible of $100 deduction applicable in case of Cashless hospitalization?
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During discharge of the patient and on preparation of the final bill, all expenses that are not payable under the terms and conditions of the travel insurance policy will have to be paid by the patient to hospital. AIG IS & ISOS will directly pay the allowed expenses to the hospital.
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How is reimbursement claim settled?
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The reimbursement claims settlement shall be made by cheque payment which will be sent directly to the Insured’s address in India. Please furnish accurate details to ensure fast and efficient settlement of claims on the claims form.
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Who should one contact for queries/clarification/claim settlement at Tata AIG?
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All queries may be directed to customersupport@tata-aig.com
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When does the cover commence?
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Cover commences from the moment the Insured clears immigration at the international airport in India and ceases on landing and clearing immigration at any international airport in India or until policy expiry date whichever is earlier.
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Can I extend the policy?
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Yes, you can extend the policy for any single trip not exceeding 180 days. Any extension of the policy is treated as a new policy for the incremental number of days. A fresh certificate of insurance is issued through Tata AIG to the concerned travelers for the extended duration. The form at http://www.eindiainsurance.com/indian-travel/tata-aig-travel-renew-extension.asp has to be filled
It should be noted that extension must be approved one week prior to the end date of the policy in force and no break in insurance will be entertained for.
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Do I have to undergo a medical examination?
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No, there is no need for medical examination to buy the policy.
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What do I do if the trip is cancelled?
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You can cancel the policy and a refund will be allowed. The policy may be cancelled at the instance of the Company. Advance notices are not necessary and retroactive cancellations are not permitted. Please email all cancellation requests to info@eindiainsurance.com
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What do I do if the trip is postponed?
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A new policy would have to issued and the previous policy cancelled by sending an intimation to Tata AIG and/or your Company’s travel agent.
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