Oriental Insurance Plans

Oriental Happy Family Floater Insurance

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The Policy covers reasonable and customary charges in respect of Hospitalisation and / or Domiciliary Hospitalisation for medically necessary treatment only for Illnesses / diseases contracted / suffered or Injury sustained by the Insured Person(s) during the Policy Period, upto the limit of Sum Insured, as detailed in the Policy Terms and conditions. The benefits under this Policy are available under three plans, viz Silver, Gold & Diamond as opted by the Insured in the proposal form. The Policy covers reasonable and customary charges in respect of Hospitalisation and / or Domiciliary Hospitalisation for medically necessary treatment only for Illnesses / diseases contracted / suffered or Injury sustained by the Insured Person(s) during the Policy Period, upto the limit of Sum Insured, as detailed below:

Oriental Health Insurance Review

Oriental Health Insurance
Oriental Health Insurance sum insured
1 lac − 20 lacs options available
Incurred Claims Ratio *
108.80%
Oriental Health Insurance tenure options
1 year
Claims Settlement Ratio **
99.48%
List of network hospitals
4,300+ hospitals
Number of policies issued *
1,250,812
Maximum family floater coverage
Self, Spouse + dependent (children + parent)
Number of lives covered *
30,325,000
* As per IRDAI report for 2018-19   |   ** As per NL25 data published on the Insurance Company website
Oriental health insurance is a popular health insurance among Indians with the option of availing quality treatment at more than 4300+ leading hospitals across the country. They have an incurred claims ratio of 108.00%, and also covered 303.25 lac lives during the same year 2018-19, as per the data provided by IRDAI.
Why Should One insure themselves through Oriental Insurance Health Insurance plans?
  • Wide Range Of Health Insurance Products From Individual Plans to Family Floater Schemes with Sum Insureds ranging from ₹1 lacs to ₹20 lacs.
  • Covers Hospitalisation Treatment including coverage for Covid 19 Expenses.
  • Tax benefit: Premium paid by any mode other than cash is eligible for tax relief as provided under Section 80-D of the Income Tax Act.
Oriental Insurance Health Insurance is today one of the leading Government Owned general insurance players in India with a lot of focus on both retail and group insurance products. Today the Oriental Insurance health insurance premium is one of the most competitive in the market across all their plans apart from being competitive in their benefit structure. They are also one of the players who have built a strong hospital network across India with a current strength of 4,300+ and growing. Most of the customer’s Oriental Insurance health insurance reviews have been positively influencing the growth of their business year on year.

Oriental Happy Family Floater Plan Insurance Benefits

  • Key Features
  • Coverages
  • Premium

Key features of Oriental Happy Family Floater Insurance plan

  • Room Rent: 1% of Sum Insured / ₹10,000 + 0.5% of SI depending on opted plan.
  • Co - pay: Mandatory Copay of 10% upto 70years / Additional 20% above 70 years .
  • Restoration Benefit: Option of 50% / 100% restoration with additional premium.
Sl No Features Silver Gold Diamond
1. Sum Insured (in ₹ INR) 1, 2, 3, 4, 5 lacs 6, 7, 8, 9, 10 lacs 12, 15, 18, 20 lacs
2. Daily Hospital Cash Allowance Not Available 0.1% of Sum Insured (₹600 to ₹1000) per day of Hospitalisation subject to a maximum compensation for 10 days per illness. Overall liability of the Company during the policy period will be limited to 1.5% of the Sum Insured. 0.1% of Sum Insured (₹1200 to ₹2000) per day of Hospitalisation subject to a maximum compensation for 10 days per illness. Overall liability of the Company during the policy period will be limited to 1.5% of the Sum Insured.
3. Attendant Allowance Not Available ₹500/- per day of Hospitalisation subject to maximum compensation for 10 days per illness. Overall liability of the Company during the policy period will be limited to compensation for 15 days of Hospitalisation. ₹1000/- per day of Hospitalisation subject to maximum compensation for 10 days per illness. Overall liability of the Company during the policy period will be limited to compensation for 15 days of Hospitalisation.
4. Organ Donor Benefit- when Insured Person is the donor-waiting period 12 months. Lumpsum payment of 10% of the Sum Insured Lumpsum payment of 10% of the Sum Insured Lumpsum payment of 10% of the Sum Insured.
5. Medical Second Opinion for 11 specified major illnesses - taken from anywhere in the world Maximum ₹5000 in a Policy period. Maximum ₹10000 in a Policy period. Maximum ₹15000 in a Policy period.
6. Maternity Expenses (available only for the Proposer or his spouse). Both proposer & his/her spouse should be covered under the policy for atleast 24 months. Not Available Not Available Medical Expenses for a delivery (including caesarean section) or lawful medical termination of pregnancy limited to two deliveries or terminations or either during the lifetime of the Insured Person, after the policy (Diamond Plan) has been continuously in force for 24 (twenty four) months Liability of the Company limited to 2.5% of the Sum Insured.
7. New Born Baby cover. This is subject to claim being admitted under Maternity Expenses cover Not Available Not Available Medical expenses incurred on treatment taken in Hospital as an In-patient in respect of the new born baby from day one upto the age of 90days. Liability of the Company limited to 2.5% of the Sum Insured. Coverage beyond 90days only on payment of requisite premium.
8. Restoration of Sum Insured for Sum Insured between ₹3 to 10 lacs, both slabs inclusive 2 options
(i) 50% of the Sum Insured
(ii) 100% of the Sum Insured
2 options
(i) 50% of the Sum Insured
(ii) 100% of the Sum Insured
Not Available
9. Compulsory Co-payment 10% of each & every claim Nil Nil
10. Maximum Entry Age 65 years for all members 65 years for all members 65 years for all members
11. Extension of Maximum Entry Age Upto 70 years, with compulsory Copayment of 20% of each & every claim (in addition to the 10% compulsory Co-payment under the Plan). Copayment to apply on all subsequent renewals also. Upto 70 years, with compulsory Co-payment of 20% of each & every claim. Co-payment to apply on all subsequent renewals also. Not Available

Coverages Happy Family Floater Insurance

Sl No Expenses Covered Silver Limits of covered Expenses Gold Limits of covered Expenses Diamond Limits of covered Expenses
A. Hospitalisation Expenses
1. Room, Boarding and Nursing Expenses as provided by the Hospital /Nursing Home 1 % of the Sum Insured per day 1 % of the Sum Insured per day ₹10,000 + 0.5% of the Sum Insured above ₹10 lacs, per day
2. Intensive Care Unit (ICU) Expenses as provided by the Hospital /Nursing Home 2% of the Sum Insured per day 2% of the Sum Insured per day ₹20,000 + 1% of the Sum Insured above Rs.10lacs, per day
Number of days of stay under ‘i’ and ‘ii’ above should not exceed total number of days of admission in the Hospital. All related expenses (including iii and iv below) shall also be payable as per the entitled room category based on the Room Rent limit as mentioned above. This will not apply on medicines / pharmaceuticals and body implants.
3. Surgeon, Anaesthetist, Medical Practitioner, Consultants, Specialists Fees As per the limits of Sum Insured As per the limits of Sum Insured As per the limits of Sum Insured
4. Anaesthesia, Blood, Oxygen, Operation Theatre Charges, Surgical Appliances, Medicines & Drugs, Diagnostic Material and X-Ray, Dialysis, Chemotherapy, Radiotherapy, Cost of Pacemaker, Artificial Limbs and similar expenses As per the limits of Sum Insured As per the limits of Sum Insured As per the limits of Sum Insured
5. Ambulance service charges
  • Per Illness -₹1000 maximum
  • Per Policy Period - 1% of Sum Insured, subject to maximum ₹3000
  • Per Illness- ₹2000 maximum
  • Per Policy Period - 1% of Sum Insured, subject to maximum ₹6000
  • Per Illness- ₹3000 maximum
  • Per Policy Period- 1% of Sum Insured, subject to maximum ₹8000
6. Daily Hospital Cash Allowance as Hereinafter defined Not Available 0.1% of Sum Insured (₹600 to ₹1000) per day of Hospitalisation, subject to a maximum compensation for 10 days per Illness. Overall liability of the Company during the Policy Period will be limited to 1.5% of Sum Insured 0.1% of Sum Insured (₹1200 to ₹2000) per day of Hospitalisation, subject to a maximum compensation for 10 days per Illness. Overall liability of the Company during the Policy Period will be limited to 1.5% of Sum Insured
7. Attendant Allowance Not Available ₹500/- per day of Hospitalisation, subject to maximum compensation for 10 days per Illness. Overall liability of the Company during the Policy Period will be limited to compensation for 15 days of Hospitalisation. ₹1000/- per day of Hospitalisation, subject to maximum compensation for 10 days per Illness. Overall liability of the Company during the Policy Period will be limited to compensation for 15 days of Hospitalisation.
8. Maternity Expenses # Not Available Not Available Automatic cover upto 2.5% of the Sum Insured
9. New Born Baby Cover # Not Available Not Available Automatic cover upto 2.5% of the Sum Insured upto 90 days from the date of birth.
Cover beyond 90 days, available for full Sum Insured only on payment of requisite premium.
10. Medical Second Opinion on Specified major Illnesses ## Maximum ₹5000 in a Policy Period Maximum ₹10000 in a Policy Period Maximum ₹15000 in a Policy Period
11. Organ Donor Benefit when Insured Person is Donor Lumpsum payment of 10% of the Sum Insured. Lumpsum payment of 10% of the Sum Insured. Lumpsum payment of 10% of the Sum Insured.
12. Donor Expenses when Insured Person is Recipient As per the limits of Sum Insured As per the limits of Sum Insured As per the limits of Sum Insured
13. Pre and Post Hospitalisation Expenses Medical expenses incurred 30days prior to Hospitalisation and upto 60 days post Hospitalisation
14. Compulsory Co-payment 10% of each & every claim Not Applicable Not Applicable
Note:
1. In case of Ayurvedic /Siddha/ Homeopathic / Unani treatment, Hospitalisation expenses are admissible only when the treatment is taken as an in-patient, in a Government Hospital or in any Institute recognised by Govt. and/or accredited by Quality Council of India / National Accreditation Board on Health.

2. Relaxation to 24 hours minimum duration for Hospitalization is allowed in a Day care procedures / surgeries ^^ where such treatment is taken by an Insured Person in a Hospital / day care centre (but not the Out-patient department of a Hospital), Or b Any other day care treatment as mentioned in clause 3.11 and for which prior approval from Company / TPA is obtained in writing.
B. Domiciliary Hospitalisation Benefits ###
1. Surgeon, Medical Practitioner, Consultants, Specialists Fees, Blood, Oxygen, Surgical Appliances, Medicines & Drugs, Diagnostic Material and Dialysis, Chemotherapy, Nursing expenses 10% of Sum Insured, Maximum ₹25000/- during the Policy Period Maximum ₹50000/- during the Policy Period. Maximum 50₹000/- during the Policy Period.
2. Treatment for Dog bite (or bite of any other rabid animal like monkey, cat etc.) Maximum Rs.5,000/- actually incurred on immunisation injections in any one Policy Period. This will be part of Domiciliary Hospitalisation limits as specified. For the purpose of this clause the conditions for Domiciliary Hospitalisation benefit shall not apply.
C. Optional Covers (Can be availed by paying Additional Premium)
1. Geographical Extension To SAARC Countries (Expenses will be reimbursed, no Cashless Treatment) The Policy can be extended to cover Insured Persons visiting other SAARC (South Asian Association for Regional Co-operation) countries -Afghanistan, Bangladesh, Bhutan, Maldives, Nepal, Pakistan, Sri Lanka. No additional premium will be charged for this extension. However, the Insured Person has to make a request for such extension, in writing, before leaving the country, duly informing the duration, purpose and country(ies) of visit. Endorsement for such extension will be issued by the Company
2. Restoration Of Sum Insured for Sum Insured Between ₹3lacs & ₹10 lacs, both slabs inclusive #### 2 options -
(i) 50% of the Sum Insured
(ii) 100% of the Sum Insured
2 options -
(i) 50% of the Sum Insured
(ii) 100% of the Sum Insured
Not Available
3. Personal Accident CSI in multiples of ₹1,00,000/- upto ₹5,00,000/-per Insured Person aged 18 years and above.
However, for Insured Person below 18 years of age maximum CSI of ₹3lacs is allowed subject to this being lower than the CSI of the Insured
CSI in multiples of ₹1,00,000/- upto ₹10,00,000/-per Insured Person aged 18 years and above.
However, for Insured Person below 18 years of age maximum CSI of ₹5lacs is allowed subject to this being lower than the CSI of the Insured
CSI in multiples of ₹1,00,000/- upto ₹20,00,000/-per Insured Person aged 18 years and above.
However, for Insured Person below 18 years of age maximum CSI of ₹10lacs is allowed subject to this being lower than the CSI of the Insured
Coverage Sum Insured Payable
Accidental Death only 100 % of CSI
Loss of two entire limbs, or sight of two eyes or one entire limb and sight of one eye 100 % of CSI
Loss of one entire limb or Sight of one eye 50 % of CSI
Permanent Total Disablement resulting in totally and absolutely disabling the person insured from engaging in any employment or occupation whatsoever. 100 % of CSI
4. Life Hardship Survival Benefit ##### Plan Total amount payable Amount payable on survival for 180 days and above from the date of discharge from the Hospital (the first discharge date when more than one Hospitalisation is involved). Amount payable on survival for 270 days and above from the date of discharge from the Hospital (the first discharge date when more than one Hospitalisation is involved).
A 15 % of Sum Insured under the Policy 5% of the Sum Insured 10% of the Sum Insured
B 25 % of Sum Insured under the Policy 10% of the Sum Insured 15% of the Sum Insured

# Special conditions applicable to Maternity Expenses and New Born Baby Cover are:
- These benefits are admissible only if the expenses are incurred in Hospital/Nursing Home as inpatients in India.
- Expenses incurred in connection with voluntary medical termination of pregnancy during the first twelve weeks from the date of conception are not covered.
- Pre-natal and post-natal expenses are not covered unless admitted in Hospital/Nursing Home and treatment is taken there.
- Pre Hospitalisation and Post Hospitalisation benefits are not available under these two clauses.
- Subject to the terms & conditions, the Policy covers New Born Baby beyond 90 days only on payment of requisite premium.

##Major Illnesses covered - If the Insured Person is diagnosed with one of the specified major Illnesses listed below, and takes Medical Second Opinion (including opinion obtained from overseas) whether before starting the treatment or during the course of treatment, the Policy covers Medical Expert’s fees to the respective limits. The illnesses include:
- Cancer
- Renal Disease
- Stroke resulting in Permanent Symptoms
- Coma
- All Cardiac conditions /surgeries
- Major Organ / Bone Marrow transplantation
- Paralysis of Limbs
- Motor Neurone disease
- All Brain related conditions /surgeries
- Multiple Sclerosis
- Liver failure

### Domiciliary Hospitalisation benefit shall, however, not cover expenses in any of the following cases
- if the treatment lasts for a period of three days or less
- incurred on Pre and Post Hospitalisation treatment and
- incurred on treatment of any of the following diseases:
o Asthma
o Bronchitis
o Chronic Nephritis and Nephritic Syndrome
o Diarrhoea and all types of Dysenteries including Gastro-enteritis
o Diabetes Mellitus and Insipidus
o Epilepsy vii. Hypertension
o Influenza, Cough and Cold
o All Psychiatric or Psychosomatic Disorders
o Pyrexia of unknown origin for less than 10 days
o Tonsillitis and Upper Respiratory Tract infection including Laryngitis and Pharyngitis
o Arthritis, Gout and Rheumatism.

- Note: Liability of the Company under Domiciliary Hospitalisation Benefit is restricted as per policy terms and conditions

#### Restoration Of Sum Insured - If during the Policy Period the Sum Insured gets reduced or exhausted on account of a claim under the Policy, the Sum Insured is automatically restored to the extent of the claim amount but not exceeding the Restoration limit opted (50% / 100% of Sum Insured) at the inception of the Policy. The above is subject to the following:
- Aggregate of all the restored amounts during the Policy Period shall not exceed 50% / 100% of the Sum Insured, as opted by the Insured.
- At no point of time during the Policy Period, will the available coverage be more than the Sum Insured mentioned in the Schedule.
- Aggregate of all the claims payable for any one Insured Person under the Policy shall not be more than the Sum Insured.
- During a Policy Period, the maximum amount for any one claim payable shall be the Sum Insured and the aggregate of all claims payable shall not exceed the sum of the Sum Insured and Restored Sum Insured.

##### Life Hardship Survival Benefit Plan - If during the Policy Period, any Insured Person is diagnosed with any of the 11 critical Illnesses defined hereunder and which results in admissibility of a claim, then a survival benefit as mentioned below, shall become payable to the Insured Person. However, this benefit shall not be available for the Illness which the Insured Person is already suffering from (irrespective of the stage of the disease) at the time of opting for this cover for the first time. The 11 Critical Illnesses are:
- Cancer Of Specified Severity
- First Heart Attack - Of Specified Severity
- Open Chest CABG
- Open Heart Replacement Or Repair Of Heart Valves
- Coma Of Specified Severity
- Kidney Failure Requiring Regular Dialysis
- Stroke Resulting In Permanent Symptoms
- Major Organ/Bone Marrow Transplant
- Permanent Paralysis Of Limbs
- Motor Neuron Disease With Permanent Symptoms
- Multiple Sclerosis With Persistent Symptoms

^^ Day Care Treatment - refers to medical treatment, and/or surgical procedure which is:
• undertaken under General or Local Anaesthesia in a Hospital/day care centre in less than 24 hrs because of technological advancement, and
• which would have otherwise required a Hospitalisation of more than 24 hours.
• 116 Day care procedures are covered – please refer to the policy wordings for the entire list of 116 procedures
• Treatment normally taken on an out-patient basis is not included in the scope of this definition.

Premium for Optional Covers

Basic Premium (without GST) in ₹ INR Sum Insured Premium Payable
Restoration Of Sum Insured- Only For Si Of ₹3lacs to ₹10 lacs 50% of SI 15% of Total Basic Premium
100% of SI 25% of Total Basic Premium
Personal Accident From ₹1 lac to ₹20 lacs per Insured person 60 per lac per person
Family Discount of 10% if more than one member is covered under this section
Life Hardship Survival Benefit Plan A 3% of Total Basic Premium
Plan B 5% of Total Basic Premium

Oriental Insurance Health Insurance FAQ’s

TPAs are licensed entities which are registered with the Insurance Regulatory and Development Authority to provide health services. The services of a TPA would usually include: For details you may kindly refer to the TPA Health Service Regulations 2016:
  • Member enrolment and issuance of health card
  • Hospitalisation Service and Pre-authorization for cashless treatment
  • Reimbursement Claim Processing
  • Call center service and SMS Services
  • Investigation Service and Fraud and Abuse Management Service
  • Customer Relation and Contact Management Service and Grievance Management Service
  • Health Check up services and Services in Wellness & Health promotion
  • management service Legal Assistance and other specified services buy the insurer
The role of TPA begins after policy issuance by insurance company.

The entire process followed in current TPA allocation exercise was duly uploaded on company’s portal and was kept in public domain for any representation, observation, grievance and objection for redressal by specially constituted Appellate Committee. You can access the notice on the noted url: url

A claim is registered, processed and finally paid within 30 days of the receipt of the last necessary document by the TPA/Insurer, as per terms and conditions of the policy. Exception is made for settlement and final payment for 45 days in case a claim warrants an investigation.

Insurance companies have tie-up arrangements with several hospitals which are called network hospitals. Under a health insurance policy, a policyholder can take treatment in any of the network hospitals without having to pay the hospital bills as the payment is made to the hospital directly by the insurance company. TPA helps in organizing cashless treatment to the member. However, expenses beyond the limits or sub-limits as per terms and conditions of the insurance policy or expenses not covered under the policy have to be paid by customer directly to the hospital. Preauthorization, however, is not available if treatment is taken in a nonnetwork hospital.

Preauthorization is facilitated by TPA at network Hospitals.
  • Patient should contact an Empanelled Hospital for treatment.
  • Hospital would then send the duly filled preauthorization request to the servicing TPA prior to planned hospitalizations.
  • For emergency cases preauthorization process can be initiated within 24 hours of hospitalization.
  • Servicing TPA would then process the pre-authorization based on policy terms and convey its decision on admissibility to the Hospital. If the cashless is extended, patient is required to pay only for the Non Payable Expenses.
  • If the Preauthorization is denied, patient pays the hospital bill, collects original receipts and other documents at the time of discharge from the Hospital and files for reimbursement claim later on and the same is scrutinized as per terms and conditions of the policy for finalization of claim.

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Policy wordings

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CIN: U66000KA2018PTC117713 | IRDAI Web aggregator License Code Number: IRDAI / INT / WBA /53/ 2018, Valid till 07/08/2025
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